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Vsmart scored thanks to customer care through just one comment on social networks

Recently, Vsmart has officially launched a new version of VOS 3.0 for Vsmart Live, Joy 2+ and Joy 3. devices. Despite a long time of testing before, but the new version of VOS 3.0 still cannot avoid system-related errors such as Wi-Fi, battery, … causing many users to report to Vsmart for support.

And this is also the time when Vsmart’s advantages in customer care (CSKH) are clearly revealed. A Vsmart Joy 2+ user recently shared his story when he was supported enthusiastically by Vsmart Customer Service.

Specifically, after updating to VOS 3.0 on his Joy 2+, this user encountered a poor Wi-Fi reception compared to before updating. He commented on a Vsmart article on the official Vsmart fanpage to ask about this issue. And immediately, he was the main page Vsmart proactively texted and dedicated support though just recently commented on the status of the device.

Posts shared by Vsmart users

After sharing his story with the community, the post drew hundreds of comments from other users in the tech community. Most support Vsmart’s customer care as well as customer care.

Vsmart scored thanks to customer care through just one comment on social networks | Mobile

Vsmart scored thanks to customer care through just one comment on social networks | Mobile

Vsmart scored thanks to customer care through just one comment on social networks | Mobile

This can be considered as one of the reasons why Vsmart has received the support of so many users. Launching a good product for the user is something many brands have done and are doing well, but the support and listen to customers’ feedback is truly valuable, especially in this time. Great smartphone has become saturated as it is now.

Recently, Vsmart announced selling 1.2 million units after only 17 months of appearing in the Vietnamese smartphone market. Even according to the latest data from GfK, a market research firm, Vsmart has officially occupied the No. 3 position in the market share of Vietnam’s smartphone market. More specifically, as of March 2020, the market share of this Vietnamese smartphone firm has reached 16.7%, surpassing other competitors such as Apple and Xiaomi.

Vsmart scored thanks to customer care through just one comment on social networks | Mobile

[ Æsir Tales ]
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